Return Page
At Grabsvg, we strive to provide high-quality digital products and ensure your complete satisfaction. However, due to the nature of digital goods, we have specific policies regarding returns and refunds. Please read this policy carefully before making a purchase.
1. Digital Products Policy
All products sold on Grabsvg.com are digital downloads, including SVG files, PNGs, EPS, DXF, and other formats. Once a purchase is completed and the files are downloaded, they cannot be returned or refunded.
2. Refund Policy
We do not offer refunds or exchanges for digital products, except in the following circumstances:
Technical Issues: If you experience technical difficulties downloading or accessing your files, please contact us within 7 days of purchase. We will work with you to resolve the issue or provide a replacement download.
Duplicate Purchase: If you accidentally purchase the same product twice, contact us within 7 days for a refund of the duplicate order.
3. How to Request a Refund
If you believe you are eligible for a refund under the conditions outlined above, please contact us at:
- Email: contact@grabsvg.com
Subject Line: Refund Request – Order #[Insert Order Number]
Include the following information in your email:
Your full name and email address used for the purchase.
The order number and date of purchase.
A detailed explanation of the issue.
We will review your request and respond within 3-5 business days.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
If you change your mind about a purchase.
If you did not read the product description or compatibility details before purchasing.
If you are unable to use the files due to lack of technical knowledge or software compatibility.
5. Contact Us
If you have any questions about our Return Policy or need assistance with your purchase, please contact us at:
GRAB SVG LLC
1218 Inverary Ct, Louisville, KY 40222
contact@Grabsvg.com